Shipping policy
Where we deliver
We deliver across the United Kingdom. We do not currently ship outside the UK, including to the Republic of Ireland. If you are outside the UK and would like to order, email info@earcareclinic.com and we will quote for it.
What delivery costs
| Destination | Under £100 | £100 and over |
|---|---|---|
| England, Scotland and Wales, the Highlands and Islands included | £9.60 | Free |
| Northern Ireland | £12.00 | Free |
The charge is shown at checkout before you pay, and the order value is worked out on the goods, before delivery is added. One charge covers the whole order even where it arrives in more than one box.
When your order goes out
Orders are passed to our UK supply partner at the end of each working day. They are picked and dispatched the following working day, and most arrive the day after that. An order placed on Friday afternoon, at a weekend or on a bank holiday goes out on the next working day.
Delivery is by Royal Mail or Parcelforce. These are estimates and not guarantees; if you need something urgently, email us before ordering and we will tell you honestly whether we can do it.
Tracking
Where the service used provides tracking we will email you the details when your order is dispatched. Not every service does, particularly on smaller parcels.
Packaging
Our consumables are made for us by a UK manufacturer, and their packaging may carry their name alongside ours. The products are the ones described on the site and are supplied to the same specification either way.
Shelf life
Sterile items are dispatched with at least six months of shelf life remaining. If a batch ever has less than that we will tell you before it is sent, and you can cancel if it does not suit.
Damaged or short on arrival
Please check the parcel when it arrives. Tell us within 7 days of delivery about any damage or shortage and we will put it right; the details are in our returns policy.
If something does not arrive
Carriers occasionally lose or delay parcels. If your order has not arrived within seven working days of dispatch, email info@earcareclinic.com with your order number and we will chase it. We will not leave you out of pocket for a parcel that has gone missing in the post: we will replace it or refund it.
Wrong address
Please check the delivery address at checkout. If a parcel is returned to us because the address was wrong or nobody was there to receive it, we will resend it once you have confirmed the correct address, and there will be a further delivery charge.